House rules:
At La Serra, we’ve put all our care into every corner of the house, and we’re delighted to share it with you. For this reason, we ask our guests to treat it with the same respect and care as we do, taking care of both the spaces and the tranquility of the surroundings. We live on the property, so close coexistence is part of the experience: we want everyone to feel comfortable, relaxed, and in harmony, enjoying a welcoming, natural environment full of details that make this place special.
Responsible use of resources:
At La Serra, we believe that every action counts in caring for our environment. We ask you to use water, electricity, and heating consciously: small actions like turning off the tap while soaping up, switching off unnecessary lights, or moderating heating help conserve resources and protect the environment.
Booking:
To confirm the booking, a 50 % deposit is required. The remaining balance is due upon arrival.
Cancellation:
As a general rule, except for specific exceptional dates, the cancellation policy is:
- Free cancellation: up to 15 days before arrival.
- Partial cancellation: between 14 and 7 days before arrival, 50 % of the booking will be charged.
- Full cancellation: less than 7 days before arrival or no-shows will be charged 100 % of the booking.
Early departure:
No refund is given in case of early departure.
Traveler registration:
According to Order IRP/352/2009 of the Generalitat of Catalonia, it is mandatory to register and report to the Mossos d’Esquadra, within a maximum of 24 hours from the start of the stay, the details of all guests over 16 years old. To complete the document, a valid ID must be presented upon arrival.
Upon arrival:
Upon arrival, we will accompany you to your accommodation so you can check that everything is as expected. You will then sign the acceptance of the rental conditions and house rules and provide the IDs of all guests over 16, as required by law. After that, the remaining balance of the booking and the applicable tourist tax according to current Catalan legislation will be paid. Finally, we will complete check-in and hand over the keys so you can start enjoying your stay.
Hours:
Check-in: from 3:00 PM
Check-out: until 12:00 PM
Please communicate your approximate arrival and departure times so we can assist you in the best possible way. Check-in and check-out times can be customized upon request, as long as possible and subject to internal management.
Breakfast:
Always included in the booking. Served buffet-style from 7:30 to 9:30 AM. If you require a different time, please consult us in advance.
Dinner:
At La Serra, you can enjoy local, seasonal dishes without leaving the house, thanks to our collaboration with Pep and Maria from Hostal de Sant Maurici. If you would like to have dinner with us, please confirm at least one week in advance and choose your menu so that everything is fresh, seasonal, and prepared especially for you. For other options, check all the information at: https://www.laserrasportwellness.com/apats-a-la-serra/
General house rules:
- Maintain a quiet environment so everyone can rest and enjoy their holidays.
- No smoking inside the rooms or any indoor spaces of the house.
- Bringing outside food into rooms or common areas is not allowed, except by prior agreement for groups using the kitchen.
- Please respect rest hours and avoid loud noises, especially at night.
- Parties or events are prohibited without the express authorization of the accommodation.
- Unregistered guests are not allowed.
At La Serra, we live in the heart of nature, so it’s normal for some insects and small animals to share the space with us. We see them as little neighbors that remind us of the authenticity and uniqueness of our rural environment.
